ZEN.com is a digital banking service providing simplified bank transfers and an easy to use Mastercard for seamless spending. ZEN has increasingly been partnering with known cryptocurrency exchanges to provide convenient and quick deposits and withdrawals, allowing safe and reliable fiat on-ramp and off-ramp services.
Some of the major exchanges using ZEN.com include Binance, Bitget and WhiteBIT.
Key Benefits of ZEN:
- Purchase Protection: Protect your online purchases with refunds or solutions for disputes.
- Extended Warranties: Get two extra years on electronics when you pay with a ZEN card.
- Competitive Exchange Rates: Save on currency conversions during international transactions.
- Multi-Currency Support: Manage multiple currencies through a single app.
- Enhanced Security: ZEN complies with global regulations, ensuring secure transactions.
How to Deposit Fiat to Crypto Exchanges With ZEN
The entire process has been made very easy by all parties:
- Create a ZEN.com account. KYC information will be required.
- Add money to your ZEN account through one of the available funding methods.
- Visit “Buy crypto” on your favorite exchange and choose ZEN as payment method.
ZEN accepts crypto deposits directly, but when integrated into exchanges the entire process is so much smoother and easier. Don’t be afraid to test ZEN out for your crypto-fiat gateway. For an example, you can read our Bitget Integrates ZEN article for a step-by-step guide on how to cash out through ZEN on this exchange.
Bitget partners with ZEN.COM, a trusted digital bank offering simplified bank transfer deposits and withdrawals for easy on and off ramp of fiat and crypto.Read Now
How to Add Funds to ZEN account
Payment options include Mastercard, VISA, Apple Pay, Google Pay, PayPal, and bank transfers (SWIFT and SEPA). Additionally, ZEN users can add funds through Skrill, Paysafecash, Neteller, and several other local banking providers.
You can deposit crypto to ZEN account, however this service does not store crypto assets for you. All deposited crypto assets will be converted to Euros. Supported crypto assets for deposits include Bitcoin, Ethereum, Litecoin, Tether (USDT), and USD Coin (USDC).
Supported Fiat Currencies
ZEN supports 28 fiat currencies:
| ISO Code | Currency Name |
|---|---|
| EUR | Euro |
| GBP | British Pound |
| PLN | Polish Zloty |
| USD | American Dollar |
| AED | United Arab Emirates Dirham |
| AUD | Australian Dollar |
| CAD | Canadian Dollar |
| CHF | Swiss Franc |
| CNY | Renminbi (Chinese) Yuan |
| CZK | Czech Koruna |
| DKK | Danish Krone |
| HKD | Hong Kong Dollar |
| HUF | Hungarian Forint |
| ILS | Israel New Shekel |
| JPY | Japanese Yen |
| KES | Kenyan Shilling |
| MXN | Mexican Peso |
| NOK | Norwegian Krone |
| NZD | New Zealand Dollar |
| QAR | Qatari Riyal |
| RON | Romanian Leu |
| SAR | Saudi Riyal |
| SEK | Swedish Krona |
| SGD | Singapore Dollar |
| THB | Thai Baht |
| TRY | Turkish Lira |
| UGX | Ugandan Shilling |
| ZAR | South African Rand |
You can top up your account even with unsupported currencies not listed above, but those will be converted to EUR. Currency exchange fees range from 0.60% to 2.00%, depending on source and target currency. AUD, CAD, EUR, GBP, USD all have 0.60% between one another. A complete list can be found in this PDF document.
Supported Countries
Aland Islands, Andorra, Armenia, Australia, Austria, Bangladesh, Belgium, Bhutan, Bouvet Island, Bulgaria, Canada, Chile, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Heard Island and McDonald Islands, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Republic of Korea, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United States of America.
Existing users from United Kingdom can still use the service, but new ones are not accepted for now.
You can find the list along with accepted documents for identity verification on ZEN’s website here.
Deposit Fees
| Payment Method | Fee (Free Tier) |
|---|---|
| Cryptocurrency | 0.50% |
| SWIFT | 0.10% + 5 EUR |
| SEPA | Free |
| Visa® and Mastercard® | 0.50% – 4.50% |
| Apple Pay and Google Pay | 0.50% – 4.50% |
| BLIK | Free |
| Bancontact | 0.25 EUR |
| iDeal | 0.25 EUR |
| PayByLinks | 0.50% |
| PaySafeCash | 3.00% |
| PaySafeCard | 10.00% |
| PayPal from EEA account | 2.00% + 0.25 EUR |
| PayPal from non-EEA account | 6.00% + 0.25 EUR |
| Neteller | 4.00% + 0.25 EUR |
| Skrill | 4.00% + 0.25 EUR |
| Skrill Rapid | 4.00% + 0.25 EUR |
| Trustly | 1.50% (minimum 2.00 EUR) |
| Neosurf | 9.00% |
ZEN also has paid account options. Users who plan on using the service more often can pay a monthly subscription for significantly lowered fees. Monthly subscription plans start at only €0.90 to max €6.90, but the savings can be huge if you plan on making frequent transfers.
Withdrawal Fees
| Transfers | Free |
|---|---|
| SWIFT – SHA | 0.10% + 5.00 EUR |
| SWIFT – OUR | 0.10% + 15.00–50.00 EUR |
| SEPA in EUR | 0.25 EUR |
| Local in PLN (Elixir) | 0.50 EUR |
| Local in GBP (FPS – Faster Payments) | 0.50 EUR |
| Local in RON (TRANSFOND) | 0.50 EUR |
| Local in other currencies | 0.50 EUR |
| Transfer To Card (sending) | 1.00% |
| ATM Withdrawal Fee | 1.50% |
Overall, ZEN’s withdrawal fees are quite reasonable for all transfers. This can be a very convenient and cheap way to cash out crypto to your bank account. Again, a monthly ZEN subscription can substantially reduce these fees. See plans comparison here.
Keep in mind: some exchanges may charge extra fees for deposits or withdrawals through ZEN. Refer to specific exchange reviews to see their fees.
FAQ
- Is ZEN safe to use?
ZEN is a licensed financial institution approved by European Banking Authority in over 30 countries. This is a licensed money institution based in Lithuania, with offices in other countries including Ireland and United Kingdom. In short, ZEN is safe to use.
- Is ZEN.com free to use?
ZEN does not have any account opening or maintenance fees. Creating an account is entire free of charge. ZEN will only charge you percentage fees when topping up your account with fiat or exchanging currencies.
Monthly subscription plans are entirely optional. The benefits include discounted top-up charges, reduced currency conversion fees, increased fee-free ATM withdrawal limits, and other benefits.
- How much are costs and fees for ZEN Mastercard?
Virtual card can be ordered for free. Physical card costs €10. Purchases have 0% fee (currency conversion rates will apply if needed). Cash withdrawals on ATMs have a 1.50% fee.
- Does ZEN Mastercard work with Google and Apple Pay?
ZEN’s Mastercard can be added to your Google Pay and Apple Pay accounts. You can also use it with Xiaomi Pay and Garmin Pay. There are no fee for connecting the card with any of these payment services.
- Does ZEN accept USA customers?
ZEN is fully available in the United States. US-based customers can use the service without restrictions.
US users can add funds to ZEN.com through SWIFT or SEPA bank transfers. Alternatively, Apple Pay, Google Pay, and PayPal are some of the more popular and available payment methods. ACH bank transfers are not supported, but users can hold US dollars in their ZEN accounts.
Beware of high deposit fees via PayPal for US users! Users from outside of Europe's EEA area will be charged 6% deposit fee plus another €0.25 on top. This can be quite expensive for US customers. Similarly, bank card deposits can go up to 4.5% for users in some countries.
Final Thoughts – Is ZEN a Good Crypto-Fiat Option?
ZEN’s reasonable fees, high degree of safety and trust are all excellent reasons why this can be a great fiat on-ramp and off-ramp. You can easily make fiat deposits through ZEN and add funds to supported crypto exchanges.
In the same way, you can use ZEN to withdraw crypto to your bank account, or use ZEN’s Mastercard to cash out on ATMs or pay for goods and services at any supported merchant.
